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Refund policy

Refund Policy

Last updated: 2026-10-11

At WarmoraMade, we want you to be happy with your purchase. Please read this policy before ordering. By placing an order, you agree to the terms below.

No returns

We do not accept returns. Once an order has shipped, we cannot take the item back for an exchange or a change-of-mind refund. Please check the product description, specifications and photos before you order.

Refunds for broken items

If your item arrives broken or damaged, or does not work, we will refund you. We may also offer a replacement where stock allows. Either way, we will not ask you to ship the item back.

To request a refund, email us at clydelaurence0@gmail.com within 7 days of the delivery date. Please include:

  • Your order number
  • The name and email address used for the order
  • A short description of the problem
  • Clear photos or a short video showing the damage and the packaging

Refunds for late or undelivered orders

Orders are delivered within 8 to 20 working days. If we expect your order to be delayed beyond this window, we will email you with a new estimated delivery date. 

If your order has not arrived within 30 days of the order date, you are entitled to a full refund. Email us with your order number and we will review it promptly. If your tracking shows a delay, we will help you find out what is happening before you decide.

How we review your request

We will reply to your email within 2 to 3 business days. If we need more information, we will ask you straight away so your request is not held up. If your request is approved, we will confirm it by email and process your refund.

Refund processing

Approved refunds are issued to your original payment method. Your bank or card provider may need an additional 5 to 10 business days to show the refund on your statement.

What is not covered

Refunds will not be issued for:

  • Change of mind or no longer wanting the item
  • Damage caused by misuse, incorrect installation, bending beyond normal use, or normal wear and tear
  • Damage reported more than 7 days after delivery
  • Orders delivered to an incorrect address provided at checkout
  • Packages shown as delivered by the carrier where no problem with the item is reported

Contact us

If you have any questions about this policy, please email us at clydelaurence0@gmail.com